- How do I register?
- Are my personal details safe if I create an account?
- I have forgotten my password, what should I do?
- How do I unsubscribe?
- Can I place an order to a different address?
- Can I place an order over the phone?
- Can I make changes to my basket?
How do I place an order?
- Simply go on the website, sign in and start ordering. Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually. Check everything is correct and you're good to go! We'll send you an email as confirmation of your order and another email when your order is on its way.
- The item I ordered is out of stock. Why is it on the website?
- What is the status of my order?
Where is my order?
- Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Not found the information you need? Send our Customer Service team an email – email@example.com
- How do I make changes / cancel my order?
- What do I do if I have ordered the wrong item?
I have received a faulty or damaged item. What should I do?
- We're sorry! We pride ourselves on the quality of our products. So that we can investigate this for you, please contact us to tell us more. Please provide the following information so we can speed up the process: 1. Order Number 2. Product Name 3. Details of the fault 4. Images that support the fault, if applicable As soon as we've looked into the fault we'll send you an email with the outcome.
- I have received the wrong item or an item is missing from my order. What should I do?
PAYMENT AND DISCOUNTS
How can I pay for my order?
- We offer a variety of online payment methods to ensure our customers can access the pure sports nutrition products with ease: Visa, Visa Debit, Mastercard, PayPal and Cash on Delivery. You can select your preferred payment method at checkout. For card payments, you will face validation and authorisation by us and the card issuer. This is just so we can keep our customers safe!
- Will I be charged VAT?
- I have a payment problem on my order. What should I do?
- Why can't I add a new payment card?
How do I use a discount code?
- We like to make things as easy for you as possible, including getting discount off your favourite sports nutrition products. Once you’ve got all your items in the basket, go to checkout and click ‘Apply Discount Code’, enter your code and the discount will be applied. If the code doesn’t work then you’ll need to check that you are complying with the terms and conditions of an offer. Please refer to our Terms and Conditions for details. Still having problems? Contact Us.
- How can I pay for my order?
- What do I do if I have not received my order?
- What delivery options do you offer?
- What happens if I am not present to accept my delivery?
RETURNS AND REFUNDS
- What is your Returns Policy?
- How do I return an item?
- Can I return an item if I no longer want it?
- What happens once my item is returned?
- When will I receive my refund?
- Where can I find your Terms and Conditions?
- Why am I having problems accessing parts of the website?
- Where are your products sourced from?
- Are your products GMO Free?
- Are your products Halal?